Refund policy

Every Fun Sign Factory product is custom made to order in our Florida studio. Because each sign is produced specifically for each customer, returns are limited to the conditions below.

PERSONALIZED SIGNS
Personalized signs are not eligible for return, exchange, or cancellation once production has begun.

Exceptions apply only if the sign arrives damaged or if an error was made by Fun Sign Factory. If your personalized sign arrives damaged or incorrect, please contact us within 7 days with clear photos of:

  • the damaged area

  • the shipping box

  • all internal packaging

  • the shipping label

We will assist you promptly.

NON-PERSONALALIZED SIGNS (NOVELTY SIGNS)Non-personalized signs may be returned within 14 days of delivery. Customers are responsible for return shipping costs. Original outbound shipping is non-refundable.

A 20% restocking fee applies. Items must be returned in new, resalable condition and securely packaged in a box.

Signs that arrive damaged due to improper return packaging cannot be refunded.

DAMAGED ORDERS
If Route Package Protection was purchased, all claims for damaged, lost, or stolen packages must be filed directly through Route.

If Route was not purchased, please notify us within 7 days of delivery with photos of the damage and packaging, and we will help file a claim with the carrier.

LOST PACKAGES
If Route Package Protection was purchased, all claims must be filed directly through Route for replacement coverage.

If Route was not purchased, Fun Sign Factory will file a claim with the shipping carrier on your behalf. Carriers may reimburse up to $100 for qualifying lost shipments, but reimbursement is not guaranteed and is determined by the carrier.

STOLEN OR “DELIVERED-BUT-MISSING” PACKAGES
Carriers do not insure stolen packages. If tracking shows Delivered and the package is missing, reimbursement or replacement is only available if Route Package Protection was purchased.

Without Route, stolen or mis-delivered packages cannot be refunded or replaced.

ORDER CANCELLATIONS
Because all items are made to order, orders may only be canceled if production has not yet begun. Once printing, design work, or manufacturing has started, cancellations are no longer possible.

QUESTIONS?
We’re here to help. Please contact us at info@funsignfactory.com and we’ll be happy to assist you.