Shipping policy

SHIPPING POLICY

All Fun Sign Factory products are made to order in our Florida studio. Most orders ship within 3–5 business days. Production times may be slightly longer during holidays or periods of high volume.

SHIPPING CARRIERS

We use the most reliable and cost-effective carrier for your location. Depending on your order, this may include FedEx, USPS, or UPS. Most medium and large signs ship via FedEx due to speed and cost efficiency.

ROUTE PACKAGE PROTECTION

Route Package Protection is an optional service offered at checkout that provides full coverage for lost, stolen, or damaged packages.

If Route was purchased:
- All claims must be filed directly with Route using the link in your Route confirmation email.
- Route determines eligibility and will issue a replacement or refund according to their policies.
- Fun Sign Factory cannot submit Route claims on behalf of customers.

We strongly recommend Route protection, especially for higher-value orders.

IF ROUTE PACKAGE PROTECTION WAS NOT PURCHASED

If Route was not purchased, Fun Sign Factory’s responsibility is limited to the shipping carrier’s standard liability coverage.

Most carriers provide limited default coverage for packages that are:
- lost in transit (never delivered), or
- damaged during shipping.

Carriers generally do NOT cover:
- porch theft,
- packages marked “Delivered,” or
- items that go missing after delivery.

Those situations are only covered when Route Protection is purchased.

CARRIER INSURANCE CLAIMS (WITHOUT ROUTE)

If your shipment is lost in transit or arrives damaged, Fun Sign Factory will file a claim with the carrier on your behalf.

To qualify:
- All original packaging (box and packing materials) must be saved.
- Photos of the product, packaging, and shipping label may be required.

If the carrier denies the claim due to missing packaging or insufficient documentation, we may be unable to provide a refund or replacement.

Any reimbursement or replacement is limited to the amount approved by the carrier under its standard liability policy.

ADDRESS ISSUES

Please double-check your shipping address before submitting your order.

Orders shipped to incorrect or undeliverable addresses cannot be refunded or replaced once the carrier has accepted the package.

If an order is returned to us due to an incorrect address, reshipment costs are the responsibility of the customer.

QUESTIONS

If you have any shipping questions, please contact us at:
info@funsignfactory.com